Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unworn or unused, with tags
  • Be in its original packaging
  • Include the receipt or proof of purchase

To start a return, contact us at sales@lightboxdisplays.co.uk.

Return Address: Unit 8 Derby Road, Claycross, S45 9AG

Postage costs for returns must be covered by the customer. We recommend using a tracked service.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at sales@lightboxdisplays.co.uk.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Some items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalised items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We cannot accept returns on sale items or custom printed items.

Please note: We do not accept returns because of colour differences. Fabric prints vary from other printed products, making exact colour matching very unlikely.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped into the EU, you have the right to cancel or return your order within 14 days for any reason, without justification.

As above, your item must be in the same condition as received — unworn or unused, with tags, in its original packaging — and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received a refund, please contact us at sales@lightboxdisplays.co.uk.